A product can be reserved for 7 calendar days upon payment of a non-refundable deposit of 20% of the product value.
Orders and payment
Your order is only confirmed once payment has been received in full. Once we have confirmed your order, you are bound by it unless we tell you that what you have ordered is not in stock.
We will do our utmost to ensure same day delivery if within Mombasa or same day dispatch by courier if product is being sent out of town. You cannot cancel your order just because delivery is delayed. We are not responsible for any loss or damage to products after you have received them.
When something is no longer available
There may be unforeseen circumstances in which it is not possible for us to supply a product. If this happens, we will refund your payment. We cannot accept liability for any other loss or damage arising as a result of the cancellation.
Warranty and returns policy
We sell products made by other people and therefore extend the same warranty we get from our supplier. Where products are found to be damaged or faulty please let us know within 3 calendar days. If 3 calendar days have gone by since your purchase, unfortunately we can’t offer you a replacement.
To be eligible for a replacement, your item must be unused and in its original packaging and must be delivered to us. Once your returned item is received and inspected, we will notify you of the approval or rejection.
If we consider that the conditions of the returns policy have not been met (for example, if the product is not defective), we will not provide you with a replacement. You will be responsible for paying for your own shipping costs for returning your item.
If the replacement is of a higher value, the difference in price will have to be paid by you. If lower, then the unused credit can be used against your next purchase. We reserve the right to limit the number of times that we will accept returns from you.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We have done our best to ensure that the information provided on our website is accurate and current. However we don’t guarantee that our website is free from errors or faults. We accept no liability for any such inaccuracies, errors or faults.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. All products are delivered to you on AS IS basis.
In no case shall we be held liable for ANY kind of loss or damages arising from your use of any products procured using the service.